The Lisgo Privacy Policy
I. Introduction
PT. LISGO MOTOR INDONESIA values and is committed to protecting customer privacy. This privacy policy is intended to explain how we collect, use, share, and protect your personal information and other information related to you. Please read it carefully.
By providing us with personal information or using our products or services, you indicate that you understand and agree to the provisions of this privacy policy, including but not limited to agreeing to the collection, use, and storage of your personal information in the manner described in this privacy policy. This privacy policy is an integral part of the Lisgo Travel Service Usage Agreement. If you have any questions about this privacy policy, you can contact us using the methods listed in the "Contact Us" section of this privacy policy.
II. How We Collect and Use Your Information
We may collect and use information related to you or your use of PT. LISGO MOTOR INDONESIA products and services, including but not limited to the following categories:
1. Lisgo APP or Lisgo Website
1.1 Account Registration: During the account registration process, you need to provide us with the following personal information: nickname (optional), phone number, gender, avatar (optional, select upload), introduction (optional), city of use, hobbies (optional), social media accounts associated with logging into our account (optional), and your mailing address (optional). You can also register your account by logging into other third-party accounts, but for the purpose of logging in, we will need you to grant us permission to obtain certain information from third-party accounts, such as your avatar, nickname, region, gender, publicly available friends or contact lists, and other configuration information you authorize. If you do not want to grant us access to these third-party accounts, you can register directly on our website or app. For all privacy controls, options, and specific privacy provisions in these third-party accounts, please refer to their privacy policies.
1.2 E-motorcycle Battery Exchange Service: Geographical information, purchase information, payment information when using certain services on Lisgo APP or Lisgo Website. However, some services require account registration before use.
1.3 Social Platforms: Photos, videos, text content, location information, voting information.
1.4 Featured Menu: Content is not tailored based on individual browsing data, personal information, or other privacy data. It is manually selected and displayed uniformly in the background, and everyone sees the same content.
1.5 Instant Messaging: Nickname, phone number, and chat records.
1.6 Participation in Activities: Depending on the specific requirements of the activity, we may collect information such as your mailing address, contact number, and name.
1.7 Online Customer Service Consultation: Consultation and feedback records.
1.8 Remote Viewing and Control of E-motorcycles Using Lisgo APP: If you bind the E-motorcycle's Bluetooth with Lisgo APP and activate E-motorcycle-related functions, you can view information such as locking, arming, and finding the E-motorcycle through Lisgo APP. If you bind the E-motorcycle's VIN with Lisgo APP, you can view battery information such as battery level, cumulative mileage, battery temperature, and real-time location of the E-motorcycle through Lisgo APP. Historical riding records of the E-motorcycle, including mileage, riding distance, riding time, and estimated carbon reduction data. We also provide you with the ability to remotely control various states of the E-motorcycle.
1.9 Other Features and Services: We may collect relevant information in other features and services after obtaining your consent. For example, in functions like "Battery Exchange Map," we will, with your authorization, enable location permissions to collect your location information to provide you with the addresses of nearby Lisgo battery exchange stations.
2. Cookies
Additionally, during your use of the Lisgo website or Lisgo APP services, we may automatically collect information through technologies such as Cookies. This includes:
2.2.1 Log Information: This comprises your operational records, browsing history, posted comments, and sharing records.
2.2.2 Device or Software Information: This includes configuration information provided by your mobile device or other programs used to access our services, the version of the mobile device, and device identification codes.
2.2.3 Other Information: This involves your location information, IP address, and network status.
Cookies are small text files stored on your local computer. If you visit the Lisgo website, Cookies will be used to identify you. This allows us to enhance the user-friendliness of the Lisgo website and make adjustments based on your preferences. Website Cookies stored on your computer will remain valid indefinitely after your initial website visit. You can change your web browser settings to be notified when Cookies are stored on your computer. You can also change settings to make the browser not accept Cookies from the Lisgo website. However, if your browser does not accept Cookies from the Lisgo website, you may be unable to access or use certain functions of the website.
3. Purchase of PT. LISGO MOTOR INDONESIA Products or Services
When you book or purchase our products and services, we may collect the following information:
3.1 Personal Basic Information
- Includes name, ID, contact address, contact phone number, account information, and information obtained with your consent through other means.
3.2 Information Generated During Your Car Reservation and Purchase Process
- Includes relevant information and records generated when you visit Lisgo electric stores, participate in our events, register for test drives, place phone orders, or contact our user advisors or sales department. This includes information about your E-motorcycle order and information obtained with your consent through other means.
3.3 Basic Information About Your E-motorcycle
- Includes your E-motorcycle's frame number, dashboard Bluetooth ID, engine number, E-motorcycle identification number (VIN), battery number, and information obtained with your consent through other means.
4. Use of Lisgo Electric E-motorcycles
During your use of Lisgo electric E-motorcycles, Lisgo APP, and related services, for a more intelligent car-sharing experience, improved product and service quality, diagnosis, and resolution of product and service issues, we may periodically collect:
4.1 Information Collected by Lisgo APP and Lisgo Electric E-motorcycles
- Includes Lisgo APP account information, setting data, E-motorcycle riding behavior data (including battery level, mileage, travel time, speed, and estimated carbon reduction data), Bluetooth-linked mobile device information with user authorization, E-motorcycle data (including dynamic E-motorcycle data, drive motor data, overall E-motorcycle data, power storage battery data, engine data, E-motorcycle location data, charging data, extreme data, fault data).
4.2 Information Collected Through the Built-in SIM Card Service in E-motorcycles (VIN E-motorcycles Only)
- Information collected through the SIM card service provided to you, including your frame number, SIM card number, and usage of traffic (including traffic usage for various application systems).
4.3 Charging, Battery Exchange, and Maintenance Services
- Information collected through charging, battery exchange, and maintenance services, such as your battery usage, charging and battery exchange service usage, and maintenance issues and records.
5. Information Obtained From Other Sources
We may obtain your personal information and other information from other legal sources, such as public databases, social media, and our partners, third-party service providers, contractors, and agents.
6. Permissions We Request
To provide relevant products and services, we need your authorization to enable the following permissions to collect relevant information. If you refuse to enable these permissions, you may not be able to access certain functions or services.
6.1 Location Permission
- When using Lisgo APP's social platform service, viewing E-motorcycle location and trajectory data, and location-related functions in E-motorcycle battery exchange services, we may need to enable your mobile device's location permission.
6.2 Camera or Camera Roll Permission
- When uploading avatars through Lisgo APP or using social platform services to upload images or videos, save community images, share posters, select local images or videos for posting, or scan E-motorcycle frame numbers and QR codes at battery exchange stations, we may need to enable your mobile device's camera or camera roll permission.
6.3 Microphone Permission
- When uploading videos through Lisgo APP, we may need to enable your mobile device's microphone function. During this process, we will collect your recording content. Please note that even if you have agreed to enable microphone permission, we will only obtain voice information during your active video recording.
6.4 Payment Functionality
- When paying for service orders through Lisgo APP, we may collect your third-party payment account. If you do not agree to us collecting this information, we will not provide you with the above services, but it will not affect your use of other basic functions of the product.
- When shopping on Lisgo APP, we will collect your transaction information, including your name, contact number, shipping address, and other information to ensure that we can correctly send you the purchased goods.
6.5 Push Notification Permission
- Based on the collected information, we provide suitable services to you. For example, showing you search results, information flow, or advertising/promotional information results. For this, we may collect your browser model, log information, browsing history, and, within the scope of your authorized consent, collect and use your device information (IMEI, IMSI, MAC, Android ID).
6.6 Customer Service
- When you file complaints, appeals, or inquiries with us, for the convenience of contacting you or helping you solve problems, we may need you to provide your name, mobile phone number, and feedback content. Because this information is essential evidence for us to provide certain specific customer services to you and is necessary information for continuing to provide services. If you refuse to provide the above information, we may be unable to provide timely feedback on complaints, appeals, or inquiries.
Please note that enabling these permissions represents your authorization for us to collect and use this personal information to achieve the functions mentioned above. If you disable permissions, it means you have revoked these authorizations, and we will no longer collect and use your personal information for these functions, and we cannot provide the corresponding functions associated with these authorizations. Your decision to disable permissions will not affect the processing of personal information based on your previous authorizations.
Moreover, according to relevant laws and regulations and national standards, in the following situations, we may collect and use your relevant personal information without seeking your authorization:
- a) Related to the obligations prescribed by laws and regulations that the personal information controller must fulfill;
- b) Directly related to national security and defense security;
- c) Directly related to public safety, public health, and significant public interests;
- d) Directly related to criminal investigation, prosecution, trial, and execution of judgments;
- e) For the protection of the vital interests of the personal information subject or other individuals, but it is difficult to obtain the personal consent of the individual;
- f) The personal information subject voluntarily discloses the personal information to the public;
- g) Necessary for signing and performing contracts at the request of the personal information subject;
- h) Necessary for maintaining the safe and stable operation
III. Ways and Scope of Information Use
The information collected during the provision of our services to you may be used for the following purposes:
1. Communication Purposes
- Responding to your inquiries and requests, such as sending product feature information, E-motorcycle status notifications, etc.
- Conducting service follow-ups, such as obtaining feedback from your test drives.
- Inviting you to participate in surveys related to our products and services or in membership activities.
- Sending you relevant information about management, safety, E-motorcycle rescue, E-motorcycle maintenance issues, etc.
2. Monitoring the Safety of Lisgo Electric E-motorcycles
- Monitoring the operational status of your Lisgo electric E-motorcycle to ensure availability and safety.
3. Providing PT. LISGO MOTOR INDONESIA Products and Services
- Implementing various functions and services provided by the Lisgo APP and website.
- Providing network services for the E-motorcycle's built-in SIM card and other related management services.
- Completing your orders and providing services such as battery replacement and maintenance.
4. Battery Asset Management for Electric E-motorcycle Battery Exchange Services
- Analyzing information collected during your use of battery exchange services for battery usage analysis, maintenance services, battery health and safety analysis, asset inventory, etc.
5. Publishing Your User Posts/Comments on Other Apps
- Publishing your user posts/comments, both past and future, on other apps operated by our affiliated companies and third-party partners to provide more convenient information services. By posting on Lisgo APP, you agree to grant Lisgo Electric a permanent, global, royalty-free, transferable, sublicensable, irrevocable, non-exclusive license to use, hold, store, transmit, copy, modify, create derivative works, distribute, grant sublicenses, or use in any other known or subsequently developed legal manner, after anonymizing your account information. If you do not agree with this use of information, please request the cessation of such activities.
6. Using Lisgo Electric Services in Collaboration with Third Parties
- Collaborating with third parties to integrate resources and provide you with better services. Lisgo Electric may share your personal information with third parties based on specific project requirements. We will notify you of personal information sharing through pop-ups or other means and obtain your consent before using the service.
7. Researching New Projects and Services
- Exploring the feasibility of potential business collaboration projects with third-party partners for better service provision. We may share partially necessary information after de-identification or anonymization with potential business partners for project planning and research.
8. Legal Requirements and Legal Proceedings
- Using information for purposes required by laws and regulations, court orders, or other legal processes, including monitoring E-motorcycle-related data for government data collection/monitoring platforms according to new national electric E-motorcycle standards.
IV. Promotional Information
We will periodically use your name, phone number, and other relevant information to provide you with information on our products and services, messages, advertisements, evaluations, activities, promotions, and other promotional information. We may also share your information with our affiliated companies, companies in which we have a significant ownership interest, selected third-party service providers, or partners (for their benefit), allowing them to provide information, latest news, evaluations, activities, promotions, and promotions about their products and services. If you do not wish to receive marketing information from us in any form or if you change your mind after giving your authorization, you can choose to revoke your authorization. You can unsubscribe by following the instructions provided in the SMS or by contacting us as listed in the "Contact Us" section below. Please note that even if you choose to unsubscribe from receiving marketing messages, we may still send you important administrative and security messages.
V. Information Sharing
We will share or provide your personal information to third parties in the following cases:
1. Purposes Stated in the Privacy Policy
- Sharing your personal information with companies we own or control, as well as companies in which we have a significant ownership interest.
- Sharing your information with third-party service providers or partners of Lisgo Electric, such as providers of battery replacement services, payment processing, instant messaging, customer service, E-motorcycle maintenance, or related services, including SMS transmission and other similar services.
2. Legal Regulations or Government Requirements
- According to relevant laws, regulations, and national standards, we may share, transfer, or publicly disclose personal information without obtaining the prior consent of the data subject in the following situations:
a) Related to our fulfillment of legal obligations stipulated by laws and regulations.
b) Directly related to national security and defense.
c) Directly related to public safety, public health, and significant public interests.
d) Directly related to criminal investigation, prosecution, trial, and judgment enforcement.
e) Difficult to obtain the data subject's consent due to the need to protect the data subject's or other individuals' lives, property, and other significant legitimate rights and interests.
f) Personal information voluntarily made public by the data subject to the public.
g) Collected from legally disclosed information, such as legal news reports, government information disclosure, etc.
3. Rights Protection
- Sharing your information to protect our rights, property, or safety, as well as those of our employees, users of the service, or the public, from harm.
4. Merger, Acquisition, or Asset Sale
- Transferring your personal information for the needs of transactions such as mergers, acquisitions, or asset sales. Before transferring your personal information, we will provide you with appropriate notice and ensure that your personal information receives protection equivalent to that described in this privacy policy.
5. User Authorization
- Sharing your personal information with third-party service providers of your choice, third-party sponsors of promotional activities you participate in, and social media service providers authorized by you. For example, when sharing Lisgo APP-related content with Facebook or Instagram, we will provide your username and other personal information.
6. Public Personal Information
- Sharing personal information publicly disclosed by you on Lisgo APP with third-party partners to provide more convenient information services to internet users. By uploading and publicly disclosing your personal information on Lisgo APP, you agree that we may use such information within the legal limits, including sharing it with third-party partners after reasonable de-identification or desensitization processing. Please do not upload and disclose sensitive information on Lisgo APP that you do not want us to share with third parties.
7. Services Provided in Collaboration with Third Parties
- Sharing your personal information with third parties based on project-specific circumstances during collaboration business operations to provide you with better services. We will notify you of the specific situation of personal information sharing through pop-ups or other means before you use the relevant service and obtain your consent.
8. Researching New Projects and Services
- Collaborating with third-party partners to explore and advance potential business collaboration projects. We may share some of your personal information with potential business partners after appropriate processing such as de-labeling and anonymization. The sharing of such data is limited to business scenario demonstrations in the early stages of project analysis, testing, and planning and will not be used as the basis for targeted advertising or precise marketing.
9. Battery Replacement Service
- In the battery replacement service we provide, if the rented battery is provided by a third-party battery asset company and/or operated by a third-party battery operation company。
VI. Storage of Information
1. Location of Information Storage
We store your personal information on servers and public clouds located within the territory of China. Typically, such personal information will not be transmitted across borders to locations outside of China, regardless of where you use our products.
2. Duration of Information Storage
We will retain your personal information for the shortest period within the scope required by applicable laws and for the duration necessary to achieve the purposes stated in this privacy policy. Beyond the aforementioned period, we will either delete your personal information or anonymize it.
VII. Your Rights and Choices
In accordance with applicable data privacy laws, we will employ appropriate technical means to ensure your rights to access, update, correct, or delete your personal information. When you exercise your rights, we may request you to provide identification to ensure the confidentiality of customer information. We will complete the verification and processing within 15 working days of receiving your feedback.
1. Access, Update, or Correct Your Personal Information
You can access, update, or correct your personal information at any time through the "My" interface in the Lisgo APP. When you update personal information, we may request verification of your identity. Once we have sufficient information, we will respond to your request within a reasonable time. Based on certain exceptions, we may refuse your request within the scope allowed by applicable laws and regulations. We reserve the right to adjust your rights as per applicable laws and regulations.
2. Right to Correction
If you wish to access your account information, order information, E-motorcycle usage data, etc., on the Lisgo website or Lisgo APP, you can contact us using the methods listed in the "Contact Us" section to access your personal information. Based on certain exceptions, we may refuse your request within the scope allowed by applicable laws and regulations. We reserve the right to adjust your rights as per applicable laws and regulations.
3. Right to Deletion
If we violate laws and regulations or agreements with you regarding the collection, use, or sharing of your personal information, you have the right to request deletion. You can contact us using the methods listed in the "Contact Us" section, or for personal information collected through the Lisgo APP, you can submit relevant requests through the "My-Settings-Feedback" function in the Lisgo APP.
4. Right to Withdraw Consent
Each business function requires some basic personal information to be completed. For the collection and use of additional personal information, you can give or withdraw your consent at any time. You can contact us using the methods listed in the "Contact Us" section, or for personal information collected through the Lisgo APP, you can submit relevant requests through the "My-Settings-Feedback" function in the Lisgo APP.
5. Unbinding and Account Logout
You can unbind yourself and your E-motorcycle at any time through the Lisgo APP. Once unbound, you and anyone else will be unable to view historical information generated by the E-motorcycle during your binding period.
You can submit a logout application through "Lisgo APP-My-Settings-Account Logout." When you submit an application, you should provide complete and accurate account registration information (including but not limited to personal identity information). We will process it within 15 days of receiving your feedback and verifying your identity.
However, unless otherwise stipulated by law, account logout may lead to the deletion of all your user data and account information, and this cannot be recovered. You can contact us using the methods listed in the "Contact Us" section for more details.
If, according to applicable laws and regulations, we are required to collect, process, use, or share your information, we may refuse your request within the scope allowed by applicable laws and regulations. We have the right to adjust your aforementioned rights in accordance with applicable laws and regulations.
VIII. Information Security
We strive to ensure the security of user information to prevent loss, improper use, unauthorized access, or disclosure of information. We will collect, use, store, and transmit user information based on the "minimization" principle, and inform you of the purpose and scope of the relevant information through user agreements and privacy policies. We will implement all appropriate organizational, managerial, and technical measures to protect your provided personal information within our internal organization.
We have established internal systems for information security and data protection, with a dedicated information security team responsible for the construction of the information security system, covering aspects such as network security, vulnerability management, threat detection, and security incident handling processes. In practice, we use security tools such as intrusion detection/protection systems, network firewalls, antivirus tools, and anti-spam tools (such as TDA, PA/CP/FT, McAfee, WAF, etc.), and implement network boundary monitoring and protection measures on our systems.
Our internal application systems use HTTPS or TLS encryption methods to ensure the security of your data during transmission. Our core systems have been legally and regulatively recorded at the third or second level of information system security protection.
We conduct data security awareness training and assessments for employees, reinforcing their understanding of the importance of protecting personal information. Employees handling personal information undergo identity authentication and permission control. We sign confidentiality agreements with employees and partners who have access to your personal information, clearly defining job responsibilities and behavior guidelines to ensure that only authorized personnel can access personal information.
In the event of security incidents such as personal information leaks, we will activate emergency plans to prevent the expansion of security incidents and inform you through push notifications, announcements, and other means.
Given the limitations and rapid development of technology in the internet industry, as well as various malicious attack methods, despite our best efforts to strengthen security measures, we cannot guarantee the absolute security of information at all times. If you believe that our system has any security risks or vulnerabilities, you can contact us through the "Contact Us" section in this privacy policy.
IX. Security Incident Notification
We will formulate emergency plans for network security incidents, promptly deal with security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions. In the event of an event that endangers network security, we will immediately initiate an emergency plan, take corresponding remedial measures, and report to the relevant competent authorities in accordance with applicable laws and regulations.
After a security incident occurs, we will promptly inform you of the basic situation and potential impacts of the security incident, the remedial measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and your remedial measures. We will inform you of the relevant information through SMS notifications, phone calls, emails, and other contact methods you have provided. If it is difficult to inform you one by one, we will release announcements in a reasonable and effective manner.
X. Protection of Minors
Except as required by applicable laws, we will not knowingly collect personal information from minors (under the age of eighteen). Minors are advised not to provide us with personal information without the consent of their guardians.
XI. Privacy Policy Updates
If we decide to update our privacy policy, we will announce the updated privacy policy on the Lisgo website and Lisgo APP through page notifications before the new version takes effect, allowing you to understand the changes. Without your explicit consent, we will not diminish your rights under this privacy policy. If there are significant changes to this privacy policy, we will also provide more prominent notices, such as using pop-up windows when you log in to our website or Lisgo APP, or directly sending you SMS messages. Significant changes to this privacy policy may include significant changes to the purposes of processing personal information, types of personal information processed, and ways personal information is used, as well as significant changes to your rights regarding personal information or how to exercise them.
XII. Third-Party SDKs
To ensure the secure and stable operation of our products/services or to implement related functions, some of our products/services contain third-party software development kits ("SDKs"). When you use products/services supported by such SDKs, the third-party SDK may collect and process your personal information. We conduct security testing and evaluation on third-party SDKs, strictly comply with relevant laws, regulations, and regulatory requirements to protect data security. To maximize the security of your information, we strongly recommend that you first review the privacy terms of any third-party SDK services you intend to use. Third parties will independently assume related obligations and responsibilities for your personal information in accordance with their privacy terms and personal information protection policies. If you identify risks with these SDKs, we recommend terminating the relevant operations immediately and promptly contacting us. For cases involving the embedding of third-party SDKs handling personal information in the Lisgo APP, please refer to the
"The Lisgo APP Third-Party SDK List" here.
XIII. Judicial Jurisdictional Requirements
If the provisions of this privacy policy conflict with the laws and regulations of a specific judicial jurisdiction, the laws and regulations of that specific judicial jurisdiction shall prevail.
XIV. Contact Us
The operator of Lisgo APP is PT. LISGO MOTOR INDONESIA, registered at Jl. Menganti 182 A, Desa/Kelurahan Lidah Wetan, Kec. Lakarsantri, Kota Surabaya Provinsi, Jawa Timur. If you have any questions about the privacy policy or wish to file a complaint or report related to this privacy policy, please call +62 82125917032 for feedback. We will process your request within 15 working days.
This privacy policy was last updated on November 28, 2023, and officially took effect on November 28, 2023.
Lisgo隐私政策
引言
PT. LISGO MOTOR INDONESIA重视并致力于保护客户隐私。本隐私政策旨在向您说明我们如何收集、使用、分享和保护您的个人信息及其他与您有关的信息，请您务必认真阅读。
您向我们提供个人信息或使用我们的产品或服务时，即表示您了解及同意本隐私政策所述的规定，包括但不限于同意我们按照本隐私政策收集您的个人信息并以本隐私政策中所述的方式使用和存储该等个人信息。本隐私权政策属于Lisgo出行服务使用协议不可分割的一部分。如果您对于本隐私政策有任何疑问，您可以通过本隐私政策中的“联系我们”部分所列的方式与我们联络。
一、我们如何收集和使用您的信息
我们可能收集、使用的与您或您使用PT. LISGO MOTOR INDONESIA产品及服务相关的信息主要包括以下几类：
（1）我们在您使用Lisgo APP获取的您的个人信息和您的电子设备信息；
（2）我们在您购买PT. LISGO MOTOR INDONESIA 产品过程中获取的您的个人信息；
（3）我们在您使用PT. LISGO MOTOR INDONESIA 产品及相关服务过程中获取的您的个人信息、骑行信息及车辆信息。为提供Lisgo APP及网站相关功能及服务，我们收集的信息中可能包含您的个人敏感信息。
1、Lisgo APP或Lisgo网站
1.1 信息类型
在您使用Lisgo APP的如下各项功能及服务时，我们将收集您的如下个人信息及与您有关的信息。
1.1.1 注册账号：在您注册账户的过程中，您需要向我们提供以下您的个人信息：昵称（选填）、电话号码、性别、头像（选择上传）、简介（选填）、用车城市、兴趣爱好（选填）、您为登录我们账号所关联的社交媒体账号（选填）、您的通信地址（选填）。您也可以通过登入其他第三方账号注册账户，但为登录之目的，我们将需要您授予从第三方账号获得您某些信息的权限，例如您在该等第三方应用的头像、昵称、地区、性别、公开的朋友或联系列表以及您授权提供的其他配置信息。如果您不想给予我们访问这些第三方账号的权限，您可以在我们的网站或应用上直接注册。有关您在这些第三方账号中所有的隐私控制及选项、及其具体的隐私规定，请参阅他们的隐私政策；
1.1.2 车辆换电服务：地理信息、购买信息、支付信息使用Lisgo APP或Lisgo网站的某些服务，但有些服务则需要注册账号后方能使用。
1.1.3 社交平台：您所上传的照片、视频、文字内容、位置信息、投票信息；
1.1.4 精选菜单：并非根据每个人的浏览数据、个人信息等隐私数据制定不同的内容，由人工统一在后台进行精心选择并展示，每个人看到的都是相同内容。
1.1.5 即时通信：昵称、手机号、及聊天记录；
1.1.6 参加活动：根据活动具体情况要求，我们可能收集您的通信地址、联系电话、姓名的信息；
1.1.7 在线客服咨询：咨询及反馈记录；
1.1.8 使用Lisgo APP远程查看及控制车辆：如您将车辆蓝牙与Lisgo APP绑定，并开启车辆相关功能，您可通过Lisgo APP查看或您的车辆锁定、设防、寻车的信息；如您将车辆VIN与Lisgo APP绑定，您可通过Lisgo APP查看电池电量、累计里程、电池温度等电池信息、车辆实时定位；车辆历史骑行记录，包括里程、骑行距离、骑行时间、碳减排估算数据；并为您提供远程控制车辆相关状态的功能；
1.1.9其他功能及服务：我们可能在其他功能及服务中，在征得您同意后收集相关信息。如“换电地图”等功能中，我们会在获得您的授权后开启位置权限收集您的位置信息以为您提供附近Lisgo换电站的地址。
1.2 Cookies
此外，在您使用Lisgo网站或Lisgo APP服务过程中，我们还可能通过 Cookies 等技术自动收集：
1.2.1 日志信息：包括您的操作记录、浏览记录、发布的评论、分享记录；
1.2.2 设备或软件信息：包括您的移动设备或用于接入我们服务的其他程序所 提供的配置信息、移动设备所用的版本和设备识别码；
1.2.3 其他信息：您的位置信息、IP地址、网络状态。
Cookies是存储在您的本地计算机上的一些小型文本文件。如果您访问Lisgo网站，网站会使用Cookies识别您的身份。这样，我们就可以改善Lisgo网站的用户友好程度，并根据您的需求对网站进行调整。存储在您的计算机上的网站Cookies将会在您首次访问网站之后无限期保持有效；您可以将网络浏览器的设置更改为当有Cookies存储在您的计算机上时，浏览器将通知您。您也可以更改设置，使浏览器不接受Lisgo网站的Cookies。不过，如果您的浏览器不接受Lisgo网站的Cookies，您将无法访问或使用网站的部分功能。
2、购买PT. LISGO MOTOR INDONESIA 产品或服务
在您预订或购买我们的产品和服务时，我们可能会收集您的以下信息：
2.1 个人基本信息
包括姓名、身份证、联系地址、联系电话、账户信息及我们通过其他方式获得您同意的信息。
2.2 您订车和购车过程中产生的信息
包括您前往Lisgo电动门店、参加我们的活动、登记试驾、电话订购，或联络我们的用户顾问或销售部门过程中产生的相关信息和记录、您的车辆订单及我们通过其他方式获得您同意的信息。
2.3 您的车辆基本信息
包括您的车架号、仪表盘蓝牙标号、发动机号、车辆识别号码、电池编号及我们通过其他方式获得您同意的信息。
3、使用Lisgo电动车
在您使用Lisgo电动车和Lisgo APP及相关服务过程中，我们为增强更多的智能用车体验，提升产品及服务品质，诊断并解决产品和服务的问题，可能会不时收集：
3.1 Lisgo APP和Lisgo电动车收集的信息
包括Lisgo APP账号信息；设置数据，车辆骑行行为数据，包括电量、里程、行驶时间、速度，和碳减排估算数据；在用户授权许可情况下，蓝牙链接的手机设备信息；车辆数据，包括车辆动态数据、驱动电机数据、整车数据、动力蓄电池数据、发动机数据、车辆位置数据、充电数据、极值数据、故障数据。
3.2 通过车辆内置的SIM卡服务收集的信息（仅含VIN车辆）
我们通过向您提供车辆内置的SIM卡服务所收集的信息，包括您的车架号、SIM卡的卡号、流量使用情况（包括各个应用系统使用流量情况）。
3.3 充换电及维修保养服务
我们通过充换电、维修保养服务收集的信息， 例如您的电池使用状况、充换电服务使用状况、维修问题及记录。
4、我们从其他来源获取的信息
我们可能通过其他合法来源获得您的个人信息及其他信息，如通过公共数据库、社交媒体以及我们的合作伙伴、第三方服务供应商、承包商及代理等。
5、我们开启哪些权限
为提供相关产品和服务，我们需要您授权开启如下相关权限以收集相关信息。如果您拒绝开启相关权限，可能无法获得相关功能或服务。
5.1 位置权限
当您使用Lisgo APP提供的社交平台服务、查看车辆定位和轨迹数据、车辆换电服务中与定位相关的功能时，我们可能需要开启您的手机设备的位置权限。
5.2 相机或摄像头权限
当您通过Lisgo APP上传头像或使用社交平台服务上传图片或视频、保存社区图片、分享海报、选择本地图片或视频发帖、扫描车架号、、扫描换电站二维码时，我们可能需要开启您的手机设备的相机或相册权限。
5.3 麦克风权限
当您使用Lisgo APP上传视频时，我们可能需要开启您的手机设备的麦克风功能。在此过程中，我们会收集您的录音内容。请您知晓，即使您已同意开启麦克风权限，我们也仅会在您主动录制视频期间，通过麦克风获取语音信息。
5.4 支付功能
当您在使用Lisgo APP支付服务订单、续费智能服务订单时，我们可能会收集您的第三方支付账号。如果您不同意我们收集这些信息，我们将不会为您提供以上服务，但不影响您使用产品的其他基本功能。
当您在Lisgo APP中购物时，我们会收集您的交易信息，包括您的姓名、联系电话、收货地址等信息，以便于我们能正确的向您寄送您所购买的商品。
5.5 推送权限
我们会基于收集的信息，为您提供合适的服务。例如向您展示搜索结果、信息流或者广告/推广信息结果。为此，我们可能会收集您的浏览器型号、日志信息、浏览记录，并在您授权同意的范围内收集和使用您的设备信息（imei,imsi,mac androidId）。
5.6 客户服务
当您向我们提起投诉、申诉或进行咨询时，为了方便与您联系或帮助您解决问题，我们可能需要您提供姓名、手机号码和反馈内容。因为这些信息是我们向您提供某些特定客户服务的基本证据和后续继续提供服务的必要信息。如您拒绝提供上述信息，我们可能无法及时反馈投诉、申诉或咨询结果。
请您注意，您开启这些权限即代表您授权我们可以收集和使用这些个人信息来实现上述的功能，您关闭权限即代表您取消了这些授权，我们将不再继续收集和使用您的这些个人信息，也无法为您提供上述与这些授权所对应的功能。您关闭权限的决定不会影响此前基于您的授权所进行的个人信息的处理。
另外，根据相关法律法规及国家标准，以下情形中，我们可能会收集、使用您的相关个人信息无需征求您的授权同意：
a) 与个人信息控制者履行法律法规规定的义务相关的；
b) 与国家安全、国防安全直接相关的；
c) 与公共安全、公共卫生、重大公共利益直接相关的；
d) 与刑事侦查、起诉、审判和判决执行等直接相关的；
e) 出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人授权同意的；
f) 所涉及的个人信息是个人信息主体自行向社会公众公开的；
g) 根据个人信息主体要求签订和履行合同所必需的；
h) 从合法公开披露的信息中收集个人信息的，如合法的新闻报道、政府信息公开等渠道；
i) 维护所提供产品或服务的安全稳定运行所必需的，如发现、处置产品或服务的故障；
j) 个人信息控制者为新闻单位，且其开展合法的新闻报道所必需的；
k) 个人信息控制者为学术研究机构，出于公共利益开展统计或学术研究所要，且其对外提供学术研究或描述的结果时，对结果中所包含的个人信息进行去标识化处理的。
请您理解，我们向您提供的功能和服务是不断更新和发展的，如果某一功能或服务未在前述说明中且收集了您的信息，我们会通过页面提示、交互流程、公告等方式另行向您说明信息收集的内容、范围和目的，以征得您的同意。
二、信息使用的方式和范围
我们在向您提供服务的过程中所收集的信息可能用作下列用途：
1、与您联络的目的
回应您的询问及请求，如向您发送产品功能信息、车辆状态通知等；
进行服务回访，如获得您的试驾反馈；
请您参与有关我们产品和服务的调查或我们组织的会员活动；
向您发送管理、安全或车辆救援、车辆维修问题的相关信息等。
2、监控Lisgo电动车的安全性
监控您的Lisgo电动车的运行状况以确保可用性及安全性。
3、向您提供PT. LISGO MOTOR INDONESIA 产品及服务
例如实现Lisgo APP及网站所提供的各项的功能及服务，提供车辆内置的SIM的网络服务及其他相关管理服务，完成您的订单，向您提供换电、维修保养服务等。
4、换电服务的车辆电池资产管理
我们会把在您使用换电服务过程中收集的信息用于该类型车辆的电池使用情况分析、电池维保服务、电池健康度及安全性分析、资产盘点等目的。
5、将您的用户帖子/评论在其他APP进行发表
我们可能将您在Lisgo APP已经及未来公开发布的用户帖子/评论在我们关联公司及第三方合作伙伴运营的APP等产品上进行发表，以为相关提供更便利的信息服务。例如，我们可能在对您的账号信息进行匿名化处理后，将您在Lisgo APP发布的对能源服务的评论分享至其他第三方应用。对于您通过Lisgo APP提供的用户帖子/内容，您同意授予Lisgo电动一项永久的、全球范围的、免许可费的、可转让的、可分许可的、不可撤销的、非排他性的使用许可，以允许Lisgo电动（以及其关联公司、第三方顾问、咨询或服务机构及其他合作伙伴）使用、持有、存储、传输、复制、修改、创建衍生作品、传播、发行、出版、公开演示、公开展示、分发、授予分许可或以其他任何已知或以后产生的合法的方式使用。如您不同意此信息使用行为，请提出停止相关使用行为的要求。
6、使用Lisgo电动与第三方合作提供的服务
为了整合资源、给您提供更优质的服务，Lisgo电动可能与第三方开展合作业务，共同向您提供服务，并可能将您的个人信息根据项目具体情况分享给第三方。我们可能会在您使用相关服务前通过弹出框或其他方式额外向您提示个人信息分享的具体情况，并获得您的同意。
7、研究新项目和新服务
为了为您提供更优质的服务，我们可能与第三方合作伙伴探索与研究潜在业务合作项目的可行性，我们可能会将对您的部分必要信息经过去标志化或匿名化等方式处理后对项目可行性进行规划与研究。
8、法律要求及法律程序
用于法律法规、法院命令或其他法律程序、或有权政府机关要求的用途，包括为接入新国标电动车数据政府采集/监测平台对车辆的相关数据进行监控。当我们认为没有合理必要为了实现任何上述目的而识别特定个人时，我们可能会对该些个人信息进行匿名化处理。不过，在任何情况下，我们可能为任何法律允许的目的使用或分享个人信息。
三、推广信息
我们将不时使用您的姓名、电话号码、及其他相关的信息，向您提供包括我们的产品及服务、消息及广告、评估、活动、及促销和推广等信息。
我们也会向我们的关联企业，我们在其中拥有重大所有权权益的公司，经挑选的第三方服务提供商或我们的合作伙伴（为得益）分享您的信息，让他们可以向您提供信息、最新消息、评估、活动、关于他们产品及服务的促销及推广。 如果您不想接收我们以任何形式向您提供的营销信息，或如果您在给予您的授权同意后改变主意，您可以选择收回您的授权同意。您可以通过我们在短信中提供的退订说明进行退订或按照我们短信中提供的退订说明进行退订。您也可根据以下“联系我们”部分所列的方式与我们联络，从而收回您的授权同意。请注意，即使您选择退出接收营销短信，我们可能还会向您发送重要的管理及安全讯息。
四、信息的分享
我们将在下述情况向第三方分享或提供您的个人信息：
1、隐私政策所述目的
为向您提供服务或实现本隐私政策信息使用的方式和范围”部分所述之目的将您的个人信息分享给：
我们拥有或控制的公司，以及我们在其中拥有重大所有权权益的公司；
Lisgo电动的第三方服务提供商或合作伙伴，如提供换电服务、付款处理、即时通讯、客户服务、车辆维护或相关服务、短信传送以及其他类似服务的服务提供商。
2、法律法规或政府要求
根据相关法律法规及国家标准，以下情形中，我们可能会共享、转让、公开披露个人信息无需事先征得个人信息主体的授权同意：
a) 与我们履行法律法规规定的义务相关的；
b) 与国家安全、国防安全直接相关的；
c) 与公共安全、公共卫生、重大公共利益直接相关的；
d) 与刑事侦查、起诉、审判和判决执行等直接相关的；
e) 出于维护个人信息主体或其他个人的生命、财产等重大合法权益但又很难得到本人授权同意的；
f) 个人信息主体自行向社会公众公开的个人信息；
g) 从合法公开披露的信息中收集个人信息的，如合法的新闻报道、政府信息公开等渠道。
3、权利保护
在法律法规要求或允许的范围内，为保护我们及其员工、服务的用户或公众的权利、财产或安全免遭损害而分享您的信息。
4、合并、收购或资产出售
为合并、收购或资产出售等交易的需要，我们可能会将您的个人信息进行转让，在转移您的个人信息前，我们会给予您适当通知，并确保您的个人信息在转让后得到与本隐私政策相当的保护。
5、用户授权
根据您的授权分享给您选择的第三方服务提供商、您参与的促销活动的第三方赞助商以及您授权的社交媒体服务提供商等，如我们根据您的要求将Lisgo APP相关内容分享给Facebook、Instagram时，会提供您的用户名等个人信息。
6、公开的个人信息
我们可能会将您在Lisgo APP公开的个人信息与第三方合作伙伴分享, 以便为互联网用户提供更加便利的信息服务。您在Lisgo APP上传并公开您的个人信息，意味着您同意我们在法律允许的范围内使用该类信息，包括在对此类信息进行合理的去标志化或脱敏化等处理后分享给第三方合作伙伴。请您不要在Lisgo APP上传并公开有关您的较为敏感的或您不希望我们向第三方分享的信息。
7、与第三方合作提供的服务
在与第三方开展合作业务、共同向您提供服务过程中，我们可能将您的个人信息根据项目具体情况分享给第三方。我们可能会在您使用相关服务前通过弹出框或其他方式额外向您提示个人信息分享的具体情况，并获得您的同意。
8、研究新项目和新服务
为了为您提供更优质的服务，Lisgo电动可能与第三方合作伙伴进行潜在业务合作项目的探索和推进，并可能会将您的部分个人信息经过去标签化、匿名化等适当的处理分享给潜在业务合作伙伴。此类数据的分享仅限于合作项目立项前期分析、测试及规划、项目业务化推广的业务场景展示，不会作为定向推送或广告精准营销的数据依据。
9、换电服务
我们向您提供的换电服务中，倘若租用的电池由第三方电池资产公司提供和/或由第三方电池运营公司运营，您同意经电池资产公司、电池运营公司要求，我们可向上述公司提供您的姓名，身份证、手机号码、车架号、蓝牙编号、电池号、车辆及电池的保养保修记录，实时定位信息，路径轨迹信息，车辆换电信息，以帮助上述公司进行换电服务协议审核、电池运营服务及管理、能源服务费收取及开取票据。
五、信息的存储
1、信息存储的地点
我们将您的个人信息存储在位于中国境内的服务器及公有云上，该等个人信息通常不会被跨境传输至中国境外。（无论您在何处使用我们的产品）
2、信息存储的期限
我们会在法律规定范围内的最短期限及达成本隐私政策所述目的所需的期限内保留您的个人信息，超出上述期限后，我们将删除您的个人信息或对您的个人信息进行匿名化处理。
六、您的权利及选择
根据适用的数据隐私法，我们将采取适当的技术手段，保证您访问、更新、更正或删除您的个人信息的权利。在您行使您的权利时，我们可以要求您提供身份证明，以确保我们保护客户的机密信息。我们将在收到您反馈的15个工作日内完成核查和处理。
1、访问、更新或更正您的个人信息
您可以通过Lisgo APP“我的”界面，随时访问、更新或更正您的个人信息。在您更新个人信息时，我们可能会要求验证您的身份，一旦我们获得充分的信息，我们将会在合理时间内对您的请求做出回应。基于某些例外，我们可能会在适用法律及法规允许的范围内拒绝您的请求。我们保留根据适用法律及法规调整您上述的权利。
2、更正权
如果您想访问您的Lisgo网站或Lisgo APP的账户信息、订单信息、车辆使用数据等信息，您可根据以下“联系我们”部分所列的方式与我们联络以访问您的个人信息。基于某些例外，我们可能会在适用法律及法规允许的范围内拒绝您的请求。我们保留根据适用法律及法规调整您上述的权利。
3、删除权
如果我们违反法律法规或与您的约定收集、使用、与他人分享您的个人信息，您有权要求我们进行删除。您可根据以下“联系我们”部分所列的方式与我们联络；或者对于通过Lisgo APP收集的个人信息，您可通过Lisgo APP中的“我的-设置-意见反馈”功能提交相关要求。
4、撤销权
每个业务功能需要一些基本的个人信息才能得以完成。对于额外收集的个人信息的收集和使用，您可以随时给予或收回您的授权同意。您可根据以下“联系我们”部分所列的方式与我们联络；或者对于通过Lisgo APP收集的个人信息，您可通过Lisgo APP中的“我的-设置-意见反馈”功能提交相关要求。
5、解除绑定和注销帐户
您随时可以通过Lisgo APP来解除您和您的车辆的绑定关系，一旦解除绑定，您和其他任何人均无法查看车辆在您绑定期间产生的历史信息。
您可通过“Lisgo APP–我的–设置-账号注销”提交注销申请，注销当前登录Lisgo出行的账户。您提出申请时，应当向我们提供完整、正确的账号注册信息（包括但不限于个人身份资料信息），我们将在收到您反馈并验证您的身份后的15天内处理。
但除法律另有规定外，账户注销可能会导致清除您的所有用户数据和账户信息且不可恢复。您可根据以下“联系我们”部分所列的方式与我们联络以获得更多详情。
但如果根据适用法律法规，我们必须收集、处理、使用或分享您的信息，我们可以在适用法律法规允许的范围内拒绝您的要求。我们有权根据适用法律法规的规定调整您的上述权利。
七、信息安全
我们努力为用户的信息安全提供保障，以防止信息的丢失、不当使用、未经授权访问或披露。
我们会以“最小化”原则收集、使用、存储和传输用户信息，并通过用户协议和隐私政策告知您相关信息的使用目的和范围。
我们将采取所有适当的组织、管理及技术措施，努力保护您提供的个人信息在我们内部机构的安全。我们制定有信息安全及数据保护的内部制度，并成立专职的信息安全团队负责信息安全体系建设，范围涵盖了网络安全、漏洞管理、威胁发现以及安全事件处理流程等。我们在实践中使用侵入侦查/保护系统、网络防火墙、防病毒工具及防垃圾邮件工具等安全工具（如TDA、PA/CP/FT、McAfee、WAF等），并对系统实施网络边界监控和保护措施。
我们的内部应用系统均使用HTTPS或者TLS等方式加密连接，以确保您的数据在传输过程中的安全。我们的相关核心系统已依法依规通过信息系统安全等级保护三级或二级备案。
我们会对员工进行数据安全的意识培养和安全能力的培训和考核，加强员工对于保护个人信息重要性的认识。我们会对处理个人信息的员工进行身份认证及权限控制，并会与接触您个人信息的员工、合作伙伴签署保密协议，明确岗位职责及行为准则，确保只有授权人员才可访问个人信息。
若发生个人信息泄露等安全事件，我们会启动应急预案，阻止安全事件扩大，并以推送通知、公告等形式告知您。
在互联网行业由于技术的限制和飞速发展以及可能存在的各种恶意攻击手段，即便我们竭尽所能加强安全措施，也不可能始终保证信息的百分之百安全。如果您认为我们的系统存在任何安全风险或漏洞，您可以通过本隐私政策中的“联系我们”部分所列的方式与我们联络。
八、安全事件通知
我们会制定网络安全事件应急预案，及时处置系统漏洞、计算机病毒、网络攻击、网络侵入等安全风险，在发生危害网络安全的事件时，我们会立即启动应急预案，采取相应的补救措施，并按照适用法律及法规向有关主管部门报告。
在发生安全事件后，我们将按照法律法规的要求，及时向您告知安全事件的基本情况和可能的影响、我们已采取或将要采取的处理措施、您可自主防范和降低风险的建议、对您的补救措施等。我们将及时将事件相关情况以短信通 知、电话、邮件等您预留的联系方式告知您，难以逐一告知时我们会采取合理、有效的方式发布公告。
九、未成年人保护
除了适用法律要求外，我们不会在明知的情况下收集未成年人（未满十八周岁）的个人信息。如未经其监护人同意，未成年人请勿向我们提供个人信息。
十、隐私政策更新
如果我们决定更新我们的隐私政策，在新版隐私政策生效前，我们将以页面通知的方式在Lisgo网站Lisgo APP公布更新的隐私政策，以便使您了解有哪些变化信息。
未经您的明确同意，我们不会减损您在本隐私政策下应享有的权利。如果本隐私政策有较大变更，我们也将提供更明显的通知，如当您登录我们的网站或Lisgo APP时使用弹出窗口，或直接向您发送短信等方式。本隐私政策的较大变更可能包括对处理个人信息的目的、处理的个人信息的类型以及使用个人信息的方式的重大更改，以及您对个人信息的权利或行使权利的方式的重大更改。
十一、第三方SDK
为保障我们的产品/服务安全稳定运行或实现相关功能，我们的部分产品/服务包含第三方软件开发包（“SDK”），如您在使用由这类SDK支持实现的产品/服务时，该第三方SDK可能会收集、处理您的个人信息。我们会对第三方SDK进行安全检测和评估，并严格遵守相关法律法规和监管的要求，以保护数据安全。为了最大程度保障您的信息安全，我们强烈建议您在使用任何第三方SDK服务前先行查看第三方SDK的隐私条款，第三方将依据其隐私条款和个人信息保护政策对您的个人信息独立承担相关义务与责任。如果您发现这些SDK存在风险时，建议您立即终止相关操作并及时与我们取得联系。涉及App嵌入第三方SDK处理个人信息的情形，请查看此处
《Lisgo APP第三方SDK列表》十二、司法管辖区要求
如果隐私政策的相关规定与特定的司法管辖区的法律、法规有冲突的，应以该等特定的司法管辖区的法律、法规的规定为准。
十三、联系我们
Lisgo APP运营者为PT. LISGO MOTOR INDONESIA，其注册地址为Jl. Menganti 182 A, Desa/Kelurahan Lidah Wetan, Kec. Lakarsantri, Kota Surabaya Provinsi , Jawa Timur。如您对隐私政策有任何疑问，或想要进行与本隐私政策有关的投诉或举报，请拨打+62 82125917032进行反馈。我们将在15个工作日内处理您的请求。
本隐私政策版本更新日期为2023年11月28日，于2023年11月28日正式生效。